Returns & Refunds Policy


All sales are final

No refunds, exchange only, provided item is damaged and problem communicated within 3 days of receipt. We stand behind the products we sell. Your satisfaction with your purchase is extremely important to us. If you are unsatisfied with your purchase for any reason please contact us at



At The BagPal, we are committed to ensuring that you receive your purchase in timely fashion and excellent condition.


Abuja – Fast Delivery (Pick-up) within 24 hours: N1,000 (Prices may vary slightly, depending on proximity)
Nationwide: Standard Delivery (Pick-up) within 3–5 working days: N2,500
Home Delivery: N3,200


All orders are sent using signed, traceable courier services.

All orders are processed up to noon every day. All orders received after this time will be sent out on the next working day (Monday to Friday).

Please notify us if you have not received your order within the specified day. Also note that the public holiday or Christmas periods, it might take longer for your item to be delivered. If you have further questions on your delivery, you can always contact us at



What are the ways to pay?
You can pay online via debit and credit card. Please note that The BagPal does not directly handle any card information.